Client Services

The journey in supporting individual goals of living a more independent life promotes choice and control for every participant. Strong working relationships with external support networks and allied health professionals is pivotal in working towards the continuity of participant education, access, skill building and participation.

Given the diverse cohort of individual needs, offering quality supports, and having strong local knowledge is the cornerstone to empowering every participant to use their NDIS funding. Working towards an enriched quality of life based on their interests and informed decision making.

An EPIC participant was able to use an NDIS funded respite trip to Perth and attend a fire fighter competition. She was able to cheer her brother on who was competing.

NDIS Participant Goals

With a much anticipated and positive court decision following her father’s passing, Morgan is now well on her way to living a safe and supported independent living. Morgan can now gain a sense of both financial stability and shared accommodated supports.

Paulette can now say she is an award-winning local artist! Using regular weekly supports to work on art projects, Paulette designed and painted portraits that won her the Patron Award. Working closely with her support worker Jane, Paulette likes to paint her family, friends, and work colleagues to show their happy faces and their smiles.

Ashley works closely with support workers to help her learn new daily living skills and become more comfortable within community settings. She struggles in loud and crowded places but recently ventured out to do some shopping, picking up some favorites from the store and successfully working through the self-checkout option.

Social Enterprise

The EpiCafe in Kalgoorlie continues to grow and support local people with a disability to gain meaningful employment and training outcomes. Through the co-designed skill set training developed with a local RTO, participants learn theory-based practice and are also employed to work with the support of our Canteen Coordinator to develop hands-on practical skills within the canteen. The 12-week program is adaptable to individual learning capabilities and feedback from program graduates is positive with a steady increase in confidence and newfound focus to continue employment within the hospitality sector.

Inclusion

EPIC inclusion programming across the regions delivers a range of weekly activities that support participant goals and promote social participation amongst community members and peer groups. Building supportive friendships and actively participating in daily activities strengthens social networks and the right to feel included within the community.

Support Coordination

Support Coordination services place an emphasis on client empowerment and choice and control as guiding principles to deliver quality referrals and connections that manage and drive how their NDIS funding is spent. EPIC’s specialist support coordination services focus on participants who face complex needs and crisis management using a multi-disciplinary team approach to address priority areas.

Tenaya, diagnosed with Autism, started driving lessons and completed a barista course, moving closer to her goal of traveling around Australia.